Asked Questions

No, you do not need a referral to book an appointment.

You can directly book a free initial 15-minute consultation, an intake session, or a subsequent counselling session directly online by clicking the ‘Book Now’ button located at the top right side of the page.

Counselling relationships and information resulting therefrom are kept confidential. However, there are the following exceptions to confidentiality:

  1. When disclosure is required to prevent clear and imminent danger to the client or others;
  2. When a counsellor has reasonable cause to suspect abuse or neglect of a child;
  3. When legal requirements demand that confidential material be revealed;
  4. When a client requests disclosure and provides a written informed consent;
  5. When a client files a complaint or claims professional liability by the counsellor in a lawsuit.

Yes, at ClearMind we offer-evidence-based, trauma-informed, racial-focused, and culturally sensitive mental health counselling to individuals who experience depression, anxiety, and stress due to traumatic events (including racial trauma), a difficult past or current situation, immigration and settlement, or due to not perceivable cause.

Each person has different needs and goals for counselling, and therefore, the length of therapy will be different depending on the individual.

ClearMind Counselling Clinic only offers DIRECT billing with Medavie BlueCross at the current moment; however, will provide you with a receipt that you may use to submit for payment to all other insurance companies.

Please contact your provider before the first counselling session to see if Registered Counselling Therapists (RCT) are a part of your insurance plan, and to verify how your plan compensates you for counselling services.

ClearMind Counselling Clinic accepts e-transfers and all major credit cards as forms of payment.

* Payment Policy: Full payment is due before each session.

If you are unable to attend or need to cancel a session, please cancel your appointment through the client portal or by sending us an email, 24 hours prior to your scheduled session.

* Cancellation Policy: If you cancel an appointment with less than 24-hour notice, or do not show up to the session, you will be charged the full session fee.

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